Returns

Shipping & Returns

Our Goal is your complete satisfaction. If you are unhappy with your purchase for any reason, you may return it to us within 30 days of receipt for replacement, exchange or refund. Some restrictions do apply (see below). We will refund the shipping charges associated with your order if the return was caused by a mistake on our part (for example, if you ordered a large shirt and we accidentally shipped you a small); otherwise shipping fees are not refunded.

Delivery

Delivery times vary, depending on destination but most domestic orders arrive overnight from day of desptach. 28 business days from the date of despatch are required before we are able to make a claim the carrier in the unlikely event of loss. We will advise customers within 2 business days if goods are not available.

How To Return an Item

To return an item, please pack it carefully. Please use a carrier that provides a tracking number, such as Australian Air Express, TNT, Fed Ex, UPS, Australia Post Express post or Registered post.

Please include these things:

Copy of invoice / packing slip

  • Your name
  • Email address
  • Postal address
  • Reason for return
  • How you would like us to handle the return

Please send to:
PO Box 453
Malvern
Melbourne
VIC 3144

Clothing can only be returned if it has NOT been worn, except in the case of a warranty failure, in which case it will be assessed on a case by case basis by the Butterfly Foundation.