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Butterfly National Helpline trials new technology to enhance service

Butterfly Foundation’s National Helpline is looking at ways to ensure it meets the needs of people experiencing an eating disorder both now and into the future, through collaboration in a trial of an online tool, the InnoWell Platform, with Innowell and the University of Sydney.

The InnoWell Platform is a new confidential online technology that people experiencing an eating disorder can use which may help them gain an understanding of what is happening for them, track progress and link with free online options.

Users, who are directed to the platform via the Butterfly National Helpline, can complete free online self-assessments. These assessments cover various mental and physical health issues, including eating disorders, anxiety and depression; they can use these assessments to track progress and to get suggestions on free online self care options.

Juliette Thomson, Manager of the National Helpline explained, “The Platform doesn’t replace the existing Helpline service; rather it works alongside our service which provides brief counselling, information, support and referrals to practitioners with an understanding of eating disorders.”

“Technology has the potential to provide added support for people experiencing eating disorders, and we’re keen to continue to look at ways to test it in safe and supportive ways to enhance our service.”

The Platform was designed with extensive input from people with lived experience and clinicians working in the field of eating disorders.

How to get involved

To use the Innowell system through the Butterfly National Helpline, please contact the Helpline.


Anyone needing support with eating disorders or body image issues is encouraged to contact Butterfly’s National Helpline 1800 ED HOPE on 1800 33 4673 or
For urgent support call Lifeline 13 11 14


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Worried about a friend or someone you care about?

It can be extremely difficult raising the subject of eating disorders with a friend or loved one. To be supportive one needs to learn what to say and what not to say.  


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Concerned parents & carers

Communicating your concern with your child about eating and dieting behaviour can be extremely difficult. Butterfly offers a range of services that can provide you with skills and information related to communicating with your child.  


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Teachers & Professionals Working with Young People

Teachers and those working with young people are often the first to become aware of dis-ordered eating behaviours.  Butterfly Education provides early intervention and prevention skills for professionals working with young people. 

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