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Please contact Lifeline, Kids Helpline or 000 now.
Police & Ambulance - 000
Lifeline - 13 11 14
Kids Helpline - 1800 551 800
Butterfly’s Helpline is not a crisis service, so we encourage you to seek the help you deserve now.
At certain times of the day (such as evenings) Butterfly can have a lot of people seeking support. This may mean it may take longer to connect with a counsellor. You will receive a message when a counsellor is available. You are welcome to wait until a counsellor joins the chat, otherwise you can also contact us on 1800 33 4673 or via email at email@example.com.
Please also know that a counsellor may need to limit the chat to 20 minutes at times where when the service is in high demand.
We're open 8am – midnight (AEST), seven days a week.
Your privacy and confidentiality is important to us. Information collected from the webchat is not shared to anyone outside of the Butterfly Helpline team except when you or someone you know may be in immediate danger, in which case a counsellor may ask for further information to help keep you and others save.
Butterfly Helpline is only able to provide service to those living in Australia. If you are logging in from overseas you may like to seek support from a national service located near to you.
A counsellor will join the webchat once available and you will be able to start chatting. If you have difficulty logging into the webchat, please ensure pop ups are enabled on the computer or device you are using.
It can be extremely difficult raising the subject of eating disorders with a friend or loved one. To be supportive one needs to learn what to say and what not to say.
We can help you with knowing when to talk to your friend and what to say. ›
Communicating your concern with your child about eating and dieting behaviour can be extremely difficult. Butterfly offers a range of services that can provide you with skills and information related to communicating with your child.
We can help you with recognising issues and what to do. ›
Teachers and those working with young people are often the first to become aware of dis-ordered eating behaviours. Butterfly Education provides early intervention and prevention skills for professionals working with young people.We have a range of advice & resources ›