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You are here: Support for Australians experiencing eating disordersOur Services Butterfly National Helpline – Eating Disorder and Body Image Issues Support › Chat Online

Chat Online

Useful Information & FAQ

*Please note our Helpline will be closed during the Easter public holiday on Friday 10 April & Monday 13 April,  but will be open as usual on Easter Saturday and Easter Sunday*

I Need Urgent Help

Please contact Lifeline, Kids Helpline or 000 now.

Police & Ambulance - 000
Lifeline - 13 11 14
Kids Helpline - 1800 551 800

Butterfly’s Helpline is not a crisis service, so we encourage you to seek the help you deserve now.

Waiting Times

At certain times of the day (such as evenings) Butterfly can have a lot of people seeking support. This may mean it may take longer to connect with a counsellor. You will receive a message when a counsellor is available. You are welcome to wait until a counsellor joins the chat, otherwise you can also contact us on 1800 33 4673 or via email at

Please also know that a counsellor may need to limit the chat to 20 minutes at times where when the service is in high demand.

Operating Hours

We're open 8am – midnight (AEST), seven days a week.

*Please note our Helpline will be closed during the Easter public holiday on Friday 10 April & Monday 13 April,  but will be open as usual on Easter Saturday and Easter Sunday*

Privacy and Confidentality

Your privacy and confidentiality is important to us. Information collected from the webchat is not shared to anyone outside of the Butterfly Helpline team except when you or someone you know may be in immediate danger, in which case a counsellor may ask for further information to help keep you and others save. 

Please also know that if you are using webchat again, the counsellor may be able to see your previous chats, this can help to provide you with a better service. These chats are kept securely and are not shared with anyone outside of the Butterfly Helpline team.  For more information please read our Privacy Policy.

Contacting from Outside of Australia?

Butterfly Helpline is only able to provide service to those living in Australia. If you are logging in from overseas you may like to seek support from a national service located near to you.

UK -
Ireland - 
Canada -
New Zealand -

Using Webchat

A counsellor will join the webchat once available and you will be able to start chatting. If you have difficulty logging into the webchat, please ensure pop ups are enabled on the computer or device you are using.

Worried about a friend or someone you care about?

It can be extremely difficult raising the subject of eating disorders with a friend or loved one. To be supportive one needs to learn what to say and what not to say.  


We can help you with knowing when to talk to your friend and what to say. ›

Concerned parents & carers

Communicating your concern with your child about eating and dieting behaviour can be extremely difficult. Butterfly offers a range of services that can provide you with skills and information related to communicating with your child.  


We can help you with recognising issues and what to do. ›

Teachers & Professionals Working with Young People

Teachers and those working with young people are often the first to become aware of dis-ordered eating behaviours.  Butterfly Education provides early intervention and prevention skills for professionals working with young people. 

We have a range of advice & resources ›