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Butterfly National Helpline

"If you are worried about yourself or someone in your care, the best thing you can do is talk to someone."

Announcement 23/02/18: Please understand wait times for our Helpline are currently high, as a large number of people are seeking support right now. Your needs are really important to us, and we will answer your call or get back to you as soon as we possibly can. If you need immediate help please call Lifeline on 13 11 14, Kids Helpline on 1800 55 18 00 or 000 if it is an emergency.


Butterfly's National Helpline ED HOPE is Australia’s national eating disorders support service. Our counsellors are experienced and professionally trained in supporting those affected by an eating disorder. They are well equipped to provide information and guidance on treatment options as well as referral pathways. Butterfly’s National Helpline ED HOPE is open Monday to Friday 8am to 9pm AEST (except public holidays).

Call 1800 ED HOPE (1800 33 4673) or email

The announcement of new funding to support the expansion of Butterfly's National Helpline ED HOPE, allowing hours of the service to be increased so it remains open from 8:00am to midnight seven days a week, will be implemented by February, 2018.


Butterfly Foundation for eating disorders does not operate a crisis line and cannot provide medical help. If you or someone you know is in crisis please call one of the following:

Police & 
Lifeline Kids Helpline
000 13 11 14 1800 551 800

How Butterfly Can Help 

We understands that everyone’s experience of an eating disorder is different and the counselling team at Butterfly are able to provide personalised support. The team can offer guidance on treatment options and connections with other services and specialists. Butterfly’s National Helpline ED HOPE provides confidential support for:

  • People with eating disorders
  • People with body image issues
  • Carers
  • Partners
  • Family members
  • Friends
  • Teachers
  • Counsellors
  • Employers
  • Health professionals
  • Anyone with a question about eating disorders or negative body image.

Qualified professionals who have experience in treating eating disorders are invited to apply to be listed on the Helpline’s National Referral Database. You can find out more information or express your interest by emailing

Butterfly's National Helpline Privacy Policy

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Worried about a friend or someone you care about?

It can be extremely difficult raising the subject of eating disorders with a friend or loved one. To be supportive one needs to learn what to say and what not to say.  


We can help you with knowing when to talk to your friend and what to say. ›

Concerned parents & carers

Communicating your concern with your child about eating and dieting behaviour can be extremely difficult. Butterfly offers a range of services that can provide you with skills and information related to communicating with your child.  


We can help you with recognising issues and what to do. ›

Teachers & Professionals Working with Young People

Teachers and those working with young people are often the first to become aware of dis-ordered eating behaviours.  Butterfly Education provides early intervention and prevention skills for professionals working with young people. 

We have a range of advice & resources ›