The Butterfly Foundation is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act), the Privacy and Data Protection Act 2014 (Vic) and other relevant Australian and state laws in relation to the management of personal information.
What is personal information?
When used in this Policy, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How do we collect personal information?
We may collect your personal information if you:
This collection may be required to allow you to:
Collecting personal information through our websites
When you browse one of our websites, the types of information that may be collected as a result of your visit are:
We will not make any attempt to identify you from the collection of this information.
In some cases, we may also collect your information through the use of “cookies”. A “cookie” is a small data file containing a unique ID number. When you access one of our websites, we may send a cookie to your computer or internet enabled device, where it is stored.
The cookie allows a web application on our website to recognise your computer or internet enabled device the next time you visit our website, and to respond to you as an individual each time you visit. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. It also enables us to keep track of information that you view and purchases you make so that, if you consent, we can send you updates about services, events or products.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. You can also remove cookies using your browser settings. This may impact on your ability to use our websites.
Our websites also use Google Analytics, a service which transmits website traffic data to Google servers in the United States.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.
Our websites may use marketing automation tools that send communications (such as email or SMS) using a number of different services. These marketing tools use tracking technologies, primarily to understand what subjects are interesting to you, for example by monitoring whether your emails are opened and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.
What personal information do we collect?
We collect the personal information which you provide to us. This may include your name, address, postcode, age or date of birth, gender, telephone number, organisation, service or educational institution details, email address, communication preferences, professional details, or the amount you have donated. In some cases, with your consent (for example, if you are using our Helpline services or online chat), we may also collect health related information about you, such as details about your eating disorder history or related medical information.
If you order certain resources or products, or make a donation to us, you may also provide credit card details and other information which will allow us to process your request and make the transaction.
We may also request:
The choice of how much information you provide to us is yours, but if you want to register for some of our services or events, have a user account on our websites, order products or download digital resources, make a donation, or participate in our training and professional development workshops, programs and other events, we require certain information from you in order to provide those services.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website, or when calling our Helpline or using our online counselling service) or using a pseudonym if you feel more comfortable dealing with us that way. If you contact us by telephone with a general question we will not ask for your full name unless we need it to answer your question.
In some situations, for example if your life is in danger and we are unable to speak to you directly, we may need to collect personal information about you from another individual. Wherever possible, we will try to collect personal information from you directly, rather than from another person or source.
If we are collecting information about you from another person, it is that person’s responsibility to let you know that they are providing your personal information to us.
How does Butterfly use your personal information?
We use your personal information only for the purpose for which you have provided it to us.
The personal information you provide to us may be used by us for the following purposes:
If you access any interactive elements of our websites, or online or mobile applications (including online support groups), only your display name will be shown online. We recommend that you do not post information online that may identify you or anyone else such as your address, email address or phone number. If you do post personal information online, your personal information may be identified, recovered and displayed by internet search engines.
When entering information on any page on our websites, there may be a ticked box that indicates that you agree to your information being used for marketing purposes, such as receiving emails about similar events or activities in the future. You can choose to indicate that you do not agree to your personal information being used in this way, by unticking the box.
If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time. You will be provided with an opportunity in each email to decline to receive any further emails from us by unsubscribing, or you can contact us and request for your details to be removed from our database.
Regardless of where in the world you reside, Butterfly may transfer your data to Australia and process and store it there.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or when we have been directly instructed by you to permanently remove or suppress your personal information.
Disclosure of personal information
We only disclose your health information for the purposes for which you gave it to us or for a directly related purpose you would reasonably expect or if you agree.
We may disclose your personal information, including health information, where disclosure is considered necessary to prevent injury to life or health, for example, if we have reason to believe that:
Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to:
We may also disclose your personal information if:
We do not directly disclose personal information to recipients located overseas.
Accessing and correcting personal information
You may request access to your personal information collected by us, and ask that we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days.
We may require you to verify your identity before we can assist you.
If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
Privacy Collection Statement
A Privacy Collection Statement is information provided at the time of collecting personal information (or as soon as practicable thereafter) that explains such things as the purpose of collecting the information. The provision of a privacy collection statement is a requirement of the Privacy and Data Protection Act 2014 (Vic).
We provide a Privacy Collection Statement on each of our websites.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).
If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
This Policy was last updated in April 2019.
References to “the Butterfly Foundation”, “Butterfly”, "we", "us" and "our" are references to the Butterfly Foundation, ABN 42 102 193 582.
How to contact us
By email: firstname.lastname@example.org
By post: Att: Privacy Officer, Butterfly Foundation, PO Box 7026, Glen Iris VIC 3146
It can be extremely difficult raising the subject of eating disorders with a friend or loved one. To be supportive one needs to learn what to say and what not to say.
We can help you with knowing when to talk to your friend and what to say. ›
Communicating your concern with your child about eating and dieting behaviour can be extremely difficult. Butterfly offers a range of services that can provide you with skills and information related to communicating with your child.
We can help you with recognising issues and what to do. ›
Teachers and those working with young people are often the first to become aware of dis-ordered eating behaviours. Butterfly Education provides early intervention and prevention skills for professionals working with young people.We have a range of advice & resources ›